Privacy policy

The objectives of the Office de Tourisme de Laval are to contribute to the development of the tourist activity and to develop the attractiveness of Laval Agglomeration. We pay particular attention to the confidentiality and security of your personal data.

We may modify this Privacy Policy at any time, in particular to comply with changes to current laws and regulations. In the event of a change, we will inform you and request your consent by e-mail before the change(s) take effect.

Our website may request and collect information about you. These data are not sensitive data as defined by the CNIL.

The data collected via the contact form on our website allows us to respond to your needs. This data is not used for any purpose other than that required to provide you with a response.

By completing the newsletter registration form, you agree to receive information about Laval Agglomération from the Office de Tourisme de Laval Agglomération.

When you fill in the newsletter registration form, the following data is stored with your consent: surname, first name, e-mail address, company name, address, zip code, commune.

This data is fed into our prospect database.

The information you provide enables us to send you, with your consent, tourist information about Laval Agglomération, our competitions and invitations to events in which we participate.

Under no circumstances will your personal data be processed for purposes other than those for which we have legal obligations, legitimate interests or for which you have given your consent.

If our services were to process your personal data for purposes other than those mentioned above, this Privacy Policy would be updated and subject to your consent.

You can easily unsubscribe at the bottom of each e-mail you receive.

We use cookies only to measure the audience of our websites (most visited pages, most downloaded documents….) and to offer you relevant content to prepare your stay in Laval Agglomération. To do this, we use Google tools (Analytics and Tag Manager).

Managing cookie preferences

In accordance with current legislation, the Office de Tourisme de Laval Agglomération only retains your personal data for as long as is necessary for the above purposes.

At the end of the retention period mentioned below, we will ask you whether you wish to update your data, re-register or delete it,

Your personal data will be kept for up to three (3) years after our last contact.

You thus have the right to access, rectify and delete your personal data, as well as the right to oppose and limit processing. You also have the right to the portability of your personal data.

These rights may be exercised on simple request to: info@laval-tourisme.com.

In accordance with the provisions of Article 13 of the GDPR, you have the right to lodge a complaint with the competent supervisory authority if you consider that we have not respected your rights.

Personal data collected via our services is intended for the personal use of L’Office de Tourisme de Laval Agglomération. Where necessary, personal data may be processed by our subcontractors, notably for storage and security purposes.

In any event, your personal data will be processed in accordance with the purposes defined by Laval Tourisme. The subcontracting company may in no way process your personal data for other purposes without your express consent.

If you have any questions about our Privacy Policy or if you have any queries about your personal data, please do not hesitate to contact us:

• By sending an e-mail to info@laval-tourisme.com
• By writing to us at Office de Tourisme de Laval Agglomération, 84 Avenue Robert Buron, 53000 Laval, France

We also invite you to consult our legal notice.