GTC

DESIGNATION OF THE VENDOR

The Office de Tourisme de Laval Agglomération is a local tourist organization registered with the register of travel and holiday operators under number IM 053110001, whose head office is located at 84 avenue Robert Buron, 53000 LAVAL.
Email address: info@laval-tourisme.com – Telephone: 02.43.49.46.46
Representative: Mr Nicolas GICQUEL, in his capacity as Director of the Office de Tourisme de Laval Agglomération.
Financial guarantee: APST (Association Professionnelle de Solidarité du Tourisme) 15, avenue Carnot, 75017 PARIS.
Professional Civil Liability Insurer: Axa France – DAVID BOISSEAU – Avenue de Chanzy – 53010 LAVAL CEDEX the number is 35376041018287.
Covered warranties: bodily injury, property damage and consequential loss that may be caused to tour participants as a result of the failure or default of the services of the Laval Agglomeration Tourist Office.
Hereinafter referred to as “Office de Tourisme Laval Agglomération”.

PURPOSE

These General Terms and Conditions of Sale (GTCS) apply ipso jure to all services sold or offered for sale by Office de Tourisme de Laval Agglomération and supplied directly by it or by partners, to persons who are consumers or non-professionals within the meaning of the French Consumer Code or travellers within the meaning of the French Tourism Code and who have the legal capacity to contract (hereinafter referred to as “the Customer(s)”). They cancel and replace all previous versions of these general sales conditions and apply to sales made through all distribution and marketing channels.

DEFINITIONS

Exceptional and unavoidable circumstances: Any event that creates a situation beyond the control of both the tour operator and the traveler, the consequences of which could not have been avoided even if all measures had been taken, thus preventing the performance under normal conditions of their obligations, are considered to be grounds for exoneration from the obligations of the parties and lead to their suspension.
Customer: a natural person who is a consumer or non-professional within the meaning of the French Consumer Code, or a traveler within the meaning of the French Tourism Code, and who contracts with the Office de Tourisme de Laval Agglomération under these general terms and conditions of sale.
Service: travel service or tourist package within the meaning of article L. 211-1 of the French Tourism Code.
Online contract: contract concluded within the framework of the purchase of service(s) on the website of the Office de Tourisme de Laval Agglomération.
Distance contract: any contract concluded between a professional and a consumer, within the framework of an organized system of distance sale or provision of services, without the simultaneous physical presence of the professional and the consumer, by the exclusive use of one or more distance communication techniques until the conclusion of the contract, excluding the website of the Office de Tourisme de Laval Agglomération.
Durable medium: any instrument enabling the consumer or the professional to store information addressed to him personally, so that he can refer to it at a later date for a period of time suited to the purposes for which the information is intended, and which enables the identical reproduction of the information stored (article L. 121-16 of the French Consumer Code).

1. Pre-contractual information

Prior to placing an order and/or entering into a contract, the Customer acknowledges having been provided, in a legible and comprehensible manner, on a durable medium, with the present general terms and conditions of sale and all the information listed in article L. 221-5 of the French Consumer Code and article R. 211-4 of the French Tourism Code.
The Customer further acknowledges having been provided with the form taken in application of the decree of March 1, 2018 “fixing the model information form for the sale of trips and stays” (Appendix 1 of these GTCS).
At the time of booking, the customer declares that he/she has read and accepts these GCS. Any reservation therefore implies the customer’s full and unreserved acceptance of these GTS.
In accordance with article L.211.9 of the French Tourism Code, the Office de Tourisme de Laval Agglomération reserves the right to make changes to the information contained in the elements constituting its services, in which case this information will be brought to the attention of interested parties in writing before the contract is concluded.

2. Booking

The customer has several ways of reserving the services offered for sale by the Office de Tourisme de Laval Agglomération, including the following:

• Online via the Laval Agglomeration Tourist Office website (www.laval-tourisme.com): Customers choose the service(s) they wish to reserve, add them to their shopping basket and proceed with payment.
• At the sales counter: The customer, assisted by a Laval Agglomeration Tourist Office advisor, selects the service(s) they wish to reserve and makes the payment.
• By telephone (02.43.49.46.46) and any other means of communication: The customer, assisted by a Laval Agglomeration Tourist Office advisor, chooses the service(s) he/she wishes to reserve and makes the payment.

For accommodation only (hotels or bed and breakfast) and for all-inclusive stays, reservations are final once the Laval Agglomeration Tourist Office has received 100% of the total cost of the service.
The customer guarantees Office de Tourisme de Laval Agglomération that he/she has the necessary authorizations to use the method of payment chosen by him/her when validating the contract. The Office de Tourisme de Laval Agglomération reserves the right to suspend any reservation management and any execution of services in the event of refusal to authorize payment by credit card by officially accredited organizations, or in the event of non-payment of any sum due under the contract.
The Office de Tourisme de Laval Agglomération reserves the right to refuse to honor a reservation from a customer who has not paid in full or in part for a previous reservation, or with whom a payment dispute is in progress.
Depending on the type of service booked, the customer may choose from the following means of payment offering optimum security, as indicated in the special conditions of sale: credit card, bank transfer, bank cheque, vacation vouchers.
For all accommodation bookings, the customer is requested to inform one of the booking agents or to inform the accommodation provider directly of his/her arrival time. If the customer does not inform us of his arrival time, the reservation cannot be guaranteed after 6 p.m. (no-show).

3. Option

The request is considered as an option as long as the Laval Agglomeration Tourist Office sales department has not received full payment from the customer. Each reservation option must be confirmed by the customer by sending payment in full before the option deadline. After this date, the reservation is considered cancelled.

4. Booking confirmation

All booking confirmations will be followed by an e-mail and/or letter stating the date, services, amount and place of stay, which must be presented to the accommodation provider on arrival. In the case of all-inclusive holidays, a holiday booklet is sent out once payment has been received and reservations have been confirmed by the service providers. It contains the various tickets and/or vouchers to be handed in to the service providers on arrival, depending on the services included in the package.

5. Price of services

All prices are quoted in euros, inclusive of tax and service.
The price of accommodation alone is the accommodation provider’s public rate. In this case, the higher prices will be displayed at the reception desk and charged simultaneously by the Laval Agglomeration Tourist Office and the accommodation provider. For hotels, bed & breakfasts and rental accommodation, the advertised prices do not include the tourist tax (except in cases mentioned in the contract), which is calculated on the basis of the number of adults and nights. Prices for all-inclusive stays include the services mentioned in the contract for a fixed period from the day of arrival at the accommodation to the day of departure. All-inclusive prices are quoted per person. They are calculated on an all-inclusive basis, taking into account all the services described in the all-inclusive packages. Prices include service, commission and taxes. Prices do not include: transportation, cancellation insurance, meals and beverages (unless otherwise specified), escort services and personal expenses. Prices quoted at the time of registration are based on economic and tax conditions prevailing at the time of quotation. Any additional services not initially included in the package must be paid for immediately by the customer when the order is placed. The Laval Agglomeration Tourist Office sales department is at your disposal to study and quote these services: please contact us beforehand. Promotional offers cannot be combined with other promotional operations.

6. Price revision

The Office de Tourisme de Laval Agglomération undertakes to apply the prices in force at the time of booking, but reserves the right to unilaterally modify its prices under the conditions set out in the present article.
In accordance with article L. 211-12 of the French Tourism Code, the price may be modified upwards or downwards after the reservation has been confirmed, to take into account changes in the following factors

• The price of passenger transport resulting from the cost of fuel or other energy sources;
• The level of taxes or fees on travel services included in the contract, imposed by a third party not directly involved in the execution of the contract, including tourist taxes, landing taxes or embarkation and disembarkation taxes at ports and airports; or
• Exchange rates relevant to the contract.

The customer will be notified, in a clear and comprehensible manner, of any increase in price in application of the previous paragraph, together with a justification and calculation, on a durable medium, no later than twenty days before the start of the services. Conversely, the customer has the right to a price reduction corresponding to any reduction in the costs mentioned in 1., 2. and 3. which occurs after the conclusion of the contract and before the start of the trip or stay.
In the event of a price reduction, the organizer or retailer has the right to deduct his actual administrative expenses from the refund due to the traveler. At the traveller’s request, the organizer or retailer must provide proof of these administrative expenses.
If the increase exceeds 8% of the total price of the package or travel service, the traveler may accept the proposed change, or request cancellation of the contract without paying cancellation fees and obtain reimbursement of all payments already made.

7. Unavailability

a) Unavailability of accommodation

Hosting offers are subject to availability. If, in exceptional circumstances, the accommodation(s) booked is (are) no longer available, the accommodation provider undertakes, at no additional cost to the customer :

• to provide, for one night, one or more rooms equivalent in number to the reservation, in another establishment of equal or higher class, at a price equal to or higher than the price of the accommodation reserved,
• to offer the customer, if necessary, a transport solution to this establishment and to reimburse him/her, if he/she so wishes, for the cost of a telephone call between this establishment and his/her family or office.

If none of the solutions proposed to the customer by the accommodation provider is suitable, the customer may request cancellation without charge and reimbursement of the reservation. The unavailability of booked accommodation in no way entitles the customer to compensation or reparation from the Office de Tourisme de Laval Agglomération.

b) Unavailability due to the fault of the Office de Tourisme de Laval Agglomération

In the event that the Office de Tourisme de Laval Agglomération is prevented from fulfilling its commitments due to exceptional and unavoidable circumstances, it reserves the right to cancel reservations and refund the full amount paid, to the exclusion of any other claim on the part of the customer.

8. No right of withdrawal

Article L. 221-28 of the French Consumer Code stipulates that the right of withdrawal may not be exercised for contracts for the provision of accommodation services, other than residential accommodation, goods transport services, car rental, catering or leisure activities which are to be provided on a specific date or at a specific time. Article L. 221-2 of the French Consumer Code also excludes this option for passenger transport and tourist packages.
The Office de Tourisme de Laval Agglomération takes advantage of this absence of right of withdrawal and indicates that for all services falling within the scope of article L. 221- 28 or L. 221-2 of the French Consumer Code, the customer will have no right of withdrawal.

9. Liability

The Office de Tourisme de Laval Agglomération is fully liable for tourist services contracted under these general terms and conditions of sale.
However, the Office de Tourisme de Laval Agglomération may be exempted from all or part of its liability by proving that the damage is attributable either to the customer, or to a third party not involved in the provision of the travel services included in the contract and is of an unforeseeable or unavoidable nature, or to exceptional and unavoidable circumstances. Both the organizer and the retailer are responsible for the proper execution of all travel services included in the contract, in accordance with article L. 211-16.
In accordance with article L 211-17, IV of the French Tourism Code, the amount of any damages that the Office de Tourisme de Laval Agglomération may be ordered to pay to the customer for any reason whatsoever, will be limited to three times the total price of the services, excluding taxes, with the exception of personal injury and damage caused intentionally or through negligence.

10. Booking changes

10.1- Changes made by the Office de Tourisme de Laval Agglomération

The Office de Tourisme de Laval Agglomération may unilaterally modify the terms of the contract after its conclusion and before the start of the tourist service, without the customer being able to object, provided that the modification is minor and that the customer is informed as soon as possible in a clear, comprehensible and visible manner on a durable medium.
If the Office de Tourisme de Laval Agglomération is obliged to unilaterally modify one of the main features of the contract within the meaning of article R. 211-4 of the Tourism Code, that it is unable to meet the specific requirements agreed with the customer, or in the event of a price increase in excess of 8%, it will inform the customer as soon as possible, in a clear, comprehensible and visible manner, on a durable medium : of the proposed modifications and, if applicable, their impact on the price of the trip or stay; of the reasonable timeframe within which the customer must inform the Office de Tourisme de Laval Agglomération of his or her decision; of the consequences of the traveler’s failure to reply within the set timeframe; if applicable, of the alternative service proposed, as well as its price.
If the modifications to the contract or the alternative service result in a reduction in the quality or cost of the trip or stay, the traveler is entitled to an appropriate price reduction. If the contract is terminated and the customer does not accept another service, the Office de Tourisme de Laval Agglomération will reimburse all payments made by the customer or on his behalf as soon as possible, and no later than fourteen days after termination of the contract.

10.2 – Customer modification

Any modification must be agreed in advance with the Office de Tourisme de Laval Agglomération. Each request is treated on a personal basis. Changes to reservations may incur additional costs. To be taken into account, any booking modification requested by the customer must be notified by e-mail at least 7 days before the start of the stay and expressly accepted by the Office de Tourisme de Laval Agglomération.
No reimbursement will be made for any stay shortened or not used by the customer, or started late by the customer.
The Office de Tourisme de Laval Agglomération is only liable to the customer for the services sold. The Office de Tourisme de Laval Agglomération cannot be held responsible for :

• any services subscribed to by the customer other than those invoiced by the Office de Tourisme de Laval Agglomération ;
• any modification of services at the customer’s initiative.

11 – Cancellation

11.1 – Cancellation by the customer

In accordance with article L. 211-14, I of the French Tourism Code, the customer may cancel the contract at any time prior to the start of the service, subject to the following procedure and refund conditions:

• Any partial or total cancellation must be notified by e-mail to the Office de Tourisme de Laval Agglomération as soon as possible.
• The fees for the resolution/cancellation of services are established as follows, unless otherwise specified in the contract:

*Excluding non-refundable and non-exchangeable services mentioned in the contractual description, which remain due in full.

In the event of interruption of the stay by the customer, no refund will be made. Whatever the weather conditions, the service will take place. No reimbursement or indemnity can be requested in this respect.
These cancellation fees will not be payable if the contract is terminated as a result of exceptional and unavoidable circumstances occurring at the destination or in its immediate vicinity and having a significant impact on the performance of the contract. In this case, the Office de Tourisme de Laval Agglomération will reimburse all payments made, without any additional compensation.
Cancellation insurance: the Office de Tourisme de Laval Agglomération draws the customer’s attention to the possibility of taking out an insurance policy, either with an organization of their choice or by consulting us, covering the consequences of a cancellation resulting from certain causes. All cancellations must be notified in writing by e-mail to the booking agent.

11.2 – Cancellation by the seller

Any partial or total cancellation must be notified by e-mail as soon as possible.
The customer will be entitled to reimbursement of the service as well as additional compensation, corresponding to that which the customer would have had to bear if the cancellation of the contract had been due to his fault, within the framework of article 11.1 of the present general conditions of sale.
In accordance with article L. 211-14, III of the Code du Tourisme, cancellation by the Office de Tourisme de Laval Agglomération cannot give rise to additional compensation, if :

1) The number of people registered for the service(s) or package is less than the minimum number indicated in the contract, and the Office de Tourisme de Laval Agglomération notifies the customer of the cancellation of the contract within the period specified in the contract, and at the latest :

• 20 days before the start of the service if it lasts more than 6 days,
• 7 days before the start of the service if it lasts between 2 and 6 days,
• 48 hours before the start of the event if it lasts less than 2 days.

2) The Office de Tourisme de Laval Agglomération is prevented from executing the contract due to exceptional and unavoidable circumstances. In this case, the Office de Tourisme de Laval Agglomération will notify the traveler of the cancellation of the contract by e-mail or in writing as soon as possible before the start of the trip or stay.

12. Assignment of contract

The customer may assign his contract to an assignee who meets the same conditions as he does for the trip or stay, as long as the contract has not produced any effect. The customer may only assign his or her contract if he or she informs the Office de Tourisme de Laval Agglomération of his or her decision by any means capable of producing an acknowledgement of receipt no later than seven days before the start of the trip. Under no circumstances is this transfer subject to prior authorization by the organizer or retailer.
The assigning customer and the assignee are jointly and severally liable for payment of the balance and any additional costs that the assignment may give rise to.

13. Gift vouchers for non-dated all-inclusive holidays

For each gift voucher, a description indicates what the price includes, what it does not include, any optional extras, and the period of validity of the stay. Prices are given per unit and are in euros, including taxes and service. Payment for the gift voucher must be made in full by the customer to the Office de Tourisme de Laval Agglomération. The price applicable to the sale of each product will be that in force on the day of purchase. Once the purchase and payment have been made, the 14-day cooling-off period applies. After this period, no refund will be possible. In the event of exceptional and unavoidable circumstances, if the Office de Tourisme de Laval Agglomération is obliged to cancel the service, the customer will only be reimbursed for the amount paid. The conditions of use of the gift voucher are detailed on the personalized voucher given to the beneficiary.

14. Proof

It is expressly agreed that, in the absence of proof to the contrary, the data recorded in the reservation contract constitutes proof of all transactions concluded with customers, so that it will be admissible, valid and enforceable between the parties in the same way, under the same conditions and with the same probative force as any document drawn up, received or kept in writing.

15. Intellectual property rights

Any total or partial reproduction of the www.laval-tourisme.com website for anything other than private use is strictly forbidden. The same applies to texts, comments, works, illustrations and/or images contained in this site, in accordance with the provisions of the French Intellectual Property Code, as well as international conventions in force.

16. Protection of personal data – User traces

As part of its business of selling tourist services, the Office de Tourisme de Laval Agglomération implements and uses personal data processing.
To this end, the Office de Tourisme de Laval Agglomération collects the following personal data: first name, surname, title, postal address, e-mail address, telephone numbers, composition of the group, particularities noted in the contract, payment methods.
L’Office de Tourisme de Laval Agglomération may collect personal data necessary for the computer processing of your registration, its follow-up, the sending of newsletters, promotions and solicitations or as part of quality surveys (via e-mail, SMS messages, telephone calls and postal mail). You may unsubscribe at any time by sending an e-mail, providing proof of your identity.
In accordance with Article 12 of the RGPD, you have the right to access and rectify, update, portability and deletion of your data, which you may exercise with the data controller by e-mail to the following address: info@laval-tourisme.com. We reserve the right to use this information to send you the various documents mentioned above, unless you notify us to the contrary that you wish to restrict or object to the processing of your personal data.
You also have the right to lodge a complaint with the CNIL (https://www.cnil/fr).
The information communicated by the customer at the time of booking will not be transmitted to any third party other than the supplier of the accommodation booked. This information will be considered confidential. It will be used solely by the internal services of the Office de Tourisme de Laval Agglomération and the accommodation provider to process the reservation and to reinforce and personalize the communication and service offer reserved for customers.
For all reservations, we are committed to protecting your personal information. All bank transactions are secure, and the Office de Tourisme de Laval Agglomération does not store any credit card numbers in its databases.

17. Complaints – Mediator

All requests for information and/or complaints may be submitted to the Office de Tourisme de Laval Agglomération by e-mail. In the event of a complaint, the Office de Tourisme de Laval Agglomération undertakes to make every effort to reach an amicable agreement with a view to resolving the dispute.
After having referred the matter to the Office de Tourisme de Laval Agglomération and in the absence of a satisfactory response, the customer may refer the matter to the Tourism and Travel Ombudsman (MTV Médiation Tourisme Voyage – BP 80303 – 75823 Paris cedex 17), when all internal means of redress have been exhausted. Details of how to contact the Tourism and Travel Ombudsman and other practical information are available on the www.mtv.travel website.
If the service has been purchased online by the customer, the latter is informed that, in accordance with Article 14.1 of Regulation (EU) No. 524/2013 of the European Parliament and of the Council of May 21, 2013, he or she may lodge a complaint and select a dispute resolution body on the following website: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR

18. Miscellaneous

The fact that any one of these conditions is not invoked at a given time may not be interpreted as a waiver to enforce them. Should any of the present conditions be declared null and void or contrary to a provision of public policy, it shall be deemed unwritten and the other stipulations shall remain in force.

19. Applicable law – Disputes

All relations between Office de Tourisme Laval Agglomération and its customers are governed by French law.

20. Linked travel services

If, after selecting and paying for a travel service, you book additional travel services for your vacation trip or stay through the Office de Tourisme de Laval Agglomération, you will not benefit from the rights applicable to packages under Directive (EU) 2015/2302 and Article L.211-2 of the French Tourism Code.
However, if you book additional travel services during the same visit or contact with the Office de Tourisme de Laval Agglomération, the travel services will be part of a linked travel service.
In this case, as required by European Union law, the Office de Tourisme de Laval Agglomération has the protection of reimbursing the sums you have paid it for services that have not been performed due to its insolvency.
The Office de Tourisme de Laval Agglomération has taken out insolvency protection with APST (Association Professionnelle de Solidarité du Tourisme) 15, avenue Carnot, 75017 PARIS. Travelers may contact this entity if they are denied travel services due to the insolvency of the Office de Tourisme de Laval Agglomération. Note: this protection against insolvency does not apply to contracts concluded with parties other than the Office de Tourisme de Laval Agglomération which may be performed despite the insolvency of the Office de Tourisme de Laval Agglomération.
[Website on which Directive (EU) 2015/2302 transposed into national law can be consulted https://www.legifrance.gouv.fr/affichCodeArticle.do;jsessionid=B6B56671A51841699A8FB7B- 4B5EB08A2.tplgfr21s_1?idArticle=LEGIARTI000036242695&cidTexte=LEGITEXT000006074073&categorieLien=id&dateTexte=20180701].

APPENDIX I – INFORMATION FORMS

Standard information form for travel package contracts via the Internet and/or sold at the Office de Tourisme de Laval Agglomération.

The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302 and Article L.211-2 II of the French Tourism Code. You will therefore benefit from all the rights granted by the European Union applicable to packages, as transposed in the Tourism Code. The Office de Tourisme de Laval Agglomération will be entirely responsible for the proper execution of the package as a whole. In addition, as required by law, the Office de Tourisme de Laval Agglomération has protection to refund your payments and, if transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.

Essential rights provided for by Directive (EU) 2015/2302 transposed into the Tourism Code.

Travelers will receive all essential information about the package before concluding the package travel contract. The organizer as well as the retailer are responsible for the proper execution of all travel services included in the contract. Travelers are provided with an emergency telephone number or point of contact to reach the organizer or retailer. Travelers may transfer their package to another person, subject to reasonable notice and possible payment of additional fees. The package price may only be increased if specific costs increase (e.g. fuel prices) and if this possibility is explicitly provided for in the contract, and in any case may not be changed less than twenty days before the start of the package. If the price increase exceeds 8% of the package price, the traveler may cancel the contract. If the organizer reserves the right to increase the price, the traveler is entitled to a price reduction in the event of a reduction in the corresponding costs. Travelers may cancel the contract without paying cancellation fees, and receive a full refund of payments made, if any of the essential elements of the package, other than the price, undergoes a significant change. If, prior to the start of the package, the professional responsible for the package cancels it, travelers may obtain a refund and compensation, if applicable. Travelers may cancel the contract without paying cancellation fees before the start of the package in the event of exceptional circumstances, for example if there are serious safety problems at the destination that are likely to affect the package. In addition, travelers may cancel the contract at any time prior to the start of the package, subject to payment of an appropriate and justifiable cancellation fee. If, after the start of the package, important elements of the package cannot be provided as planned, appropriate alternative services must be offered at no extra charge. Travelers may cancel the contract without paying cancellation fees if the services are not performed in accordance with the contract, if this significantly disrupts the execution of the package and if the organizer fails to remedy the problem. Travelers are also entitled to a price reduction and/or compensation in the event of non-performance or poor performance of travel services. The organizer or retailer must provide assistance if the traveler is in difficulty. If the organizer or retailer becomes insolvent, the amounts paid will be reimbursed. If the organizer or retailer becomes insolvent after the start of the package, and if transportation is included in the package, repatriation of travelers is guaranteed. The Office de Tourisme de Laval Agglomération has taken out insolvency protection (n° IM 053110001) Financial guarantee: APST (Association Professionnelle de Solidarité du Tourisme) 15, avenue Carnot, 75017 PARIS.

Standard information form for travel service contracts

(Referred to in 2° of I of article L. 211-1 of the Tourism Code, excluding those referred to in 1° and 2° of I as well as II of article L. 211- 7 of the same code) If you purchase this travel service, you will benefit from the rights granted by the Tourism Code. The Laval Agglomération Tourist Office will be responsible for the proper execution of the travel service. In addition, as required by law, the Office de Tourisme de Laval Agglomération has protection to refund your payments should it become insolvent.

Essential rights under the Tourism Code

Travelers will receive all essential information about the travel service before entering into the travel contract. Both the service provider and the retailer are responsible for the proper execution of the travel service. Travelers will be provided with an emergency telephone number or point of contact to reach the service provider or retailer. Travelers may assign their travel service to another person, subject to reasonable notice and possible payment of additional fees. The price of the travel service may only be increased if specific costs increase and if this possibility is explicitly provided for in the contract, and in any case may not be changed less than twenty days before the start of the trip. If the price increase exceeds 8% of the travel service price, the traveler may withdraw from the contract. If the service provider reserves the right to increase the price, the traveler is entitled to a price reduction in the event of a reduction in the corresponding costs. Travelers may cancel the contract without paying cancellation fees, and receive a full refund of payments made, if any of the essential elements of the contract, other than the price, undergoes a significant change. If, before the start of the service, the professional responsible cancels it, travelers may obtain a refund and compensation, if applicable. Travelers may cancel the contract without paying cancellation fees before the start of the service in the event of exceptional circumstances, for example if there are serious safety problems at the destination that are likely to affect the trip. In addition, travellers may cancel the contract at any time before the start of the trip, subject to payment of appropriate and justifiable cancellation charges. If, after the start of the trip, important elements of the trip cannot be provided as planned, appropriate alternative services must be offered at no extra charge. Travelers may cancel the contract without paying cancellation fees if the services are not performed in accordance with the contract, if this significantly disrupts the execution of the trip and if the service provider fails to remedy the problem. Travelers are also entitled to a price reduction and/or compensation in the event of non-performance or poor performance of the travel service. The service provider or retailer must provide assistance if the traveler is in difficulty. If the service provider or retailer becomes insolvent, the amounts paid will be refunded. The Office de Tourisme de Laval Agglomération has taken out insolvency protection under number IM 053110001 Financial guarantee: APST (Association Professionnelle de Solidarité du Tourisme) 15, avenue Carnot, 75017 PARIS.

Standard information form for linked travel services

(Within the meaning of article L. 211-2 III 1° of the French Tourism Code, when contracts are concluded in the simultaneous presence of the professional (other than a carrier selling a round-trip ticket) and the traveler). If, after choosing a travel service and paying for it, you book additional travel services for your vacation trip or stay through the Laval Agglomération Tourist Office, you will not benefit from the rights applicable to packages under Directive (EU) 2015/2302 and Article L.211-2 of the Tourism Code. However, if you book additional travel services during the same visit or contact with L’Office de Tourisme de Laval Agglomération, the travel services will be part of a linked travel service. In this case, L’Office de Tourisme de Laval Agglomération has, as required by European Union law, protection in order to reimburse the sums you have paid it for services that have not been performed due to its insolvency. The Office de Tourisme de Laval Agglomération has taken out insolvency protection (n° IM 053110001) Financial guarantee: APST (Association Professionnelle de Solidarité du Tourisme) 15, avenue Carnot, 75017 PARIS. Directive (EU) 2015/2302 transposed into national law available from: https://eur-lex.europa.eu/legal-content/FR/TXT/PDF/?uri=CELEX:32015L2302&from=EN